Awaiting information Trouble with Relay mode

Synthesizer

MONTAGE M

Browser

1. Chrome

Operating system

macOS

HI. Can't use my Samsung Tab in Relay mode. See photo

 

[Kier]

I assume that screengrab is from the Samsung Tab?

That error message suggests that the relay wasn't properly activated - did you use the QR code shown on the Mac browser to open the link?

FWIW, I just tested the relay here and it seems to be working fine at this point.

 

[SOS]

Thanks for a quick reply. Yes, it's from the S Tab and I used the QR code from my MacMini browser (Chrome). I have the same problem with my Samsung phone. Could it be some security issue with my WiFi network? MacMini together with the MontageM over WiFi works perfect...

 

[Kier]

It's unlikely to be wifi security settings, but it could be the Samsung devices failing to connect to the WebSocket that is the foundation of the relay system. I'll look into adding some sort of more meaningful error message so we can work through this problem and find the cause.

 

[SOS]

OK. Tested with my wife's iPhone and it works perfect. So, something is different with Android. Happy using the Programmer with my Mac so no worries.

 

[Kier]

I'm working on a test script to try to diagnose the problem with the Android devices. I am a little foxed at the moment, because Chrome on Android should support the WebSocket connection in the same way as iOS, but the test script should give us more info. Watch this space.